Job Summary:

The Senior Housing Coordinator is responsible for overseeing day to day administration of the Town’s deed restricted housing inventory, programs and compliance activities.  Also performs complex professional work in research, project/application review, special projects, coordinating events, aiding in public communication, and assisting the general public with housing questions and compliance.

Essential Duties and Responsibilities

• Serves as the lead in the administration of existing housing deed restriction compliance and programs, including the housing lottery and the processing of housing applications. (Ex. ensuring accuracy of waiting list, verification of eligibility, written responses).
• Develops and implements systems and procedures to increase efficiency and effectiveness for managing the town’s existing and new housing programs, including compliance, regulations, policies and confidentiality requirements.
• Work with staff to lead efforts to facilitate software and/or technology solutions to improve systems, reporting and customer interface.
• Conducts research, identifies resources, and makes recommendations for program improvements and collaboration opportunities.
• Advise leadership and boards of impacts and concerns related to program administration and recommends modification in approaches as necessary.
• Provides technical assistance and training for staff, boards, and other partners on housing programs.
• Maintains accurate and complete records of deed restricted units within the Town of Vail.

• Coordinates the appropriate requirements for the transfer of Town of Vail housing properties and deed restricted units, such as closing documents, deed restriction documents and filings.
• Oversees and monitors the compliance of housing program requirements including records management and maintain archives.
• Serves as primary staff liaison for Vail Local Housing Authority, including coordinating board records, providing operational recommendations on programs for board consideration.
• Assist staff to review and provide feedback on development applications related to Town housing code, policies and priorities.
• Acts as a resource to applicants, the public and decision-making boards offering solutions to housing issues and provides technical assistance on the town’s housing programs.
• Prepares routine, annual and special reports and communication related programs for the public, elected officials, and appointed decision makers to provide transparency and regular updates.
• Keep current on all updates and changes in affordable housing programs and requirement for housing programs.
• Provides training, expertise and serves as technical resource on housing program administration.
• Other housing program responsibilities include: recruiting participants programs; conducting new participant orientation; administering policies and procedures; providing participant support by developing goals and participant program objectives.
• Responsible for complying with all Town of Vail safety and health policies, practices, and procedures that prevent and mitigate human economic losses arising from accidental causes and adverse occupational and environmental health exposures.
• Performs other duties as assigned.

Accountability and Decision-Making

• Manage the processing of documents and records retention for programs.
• Responds to citizen inquiries and inquiries.
• Strong project management skills including communication, time management, problem solving, adaptability and flexibility under changing circumstances
• Meets deadlines while handling multiple projects and performing multiple tasks.
• Coordinates and manages the review of projects with other departments.
• Ability to interpret regulatory and compliance matters (understanding/analyzing laws and regulations and applying in context to housing operations).Ability to be organized and successfully administer programs.
• Ability to work efficiently, accurately and meet deadlines
• Ability to communicate and express ideas clearly and concisely, both orally and in writing.
• Ability to establish and maintain effective working relationships with fellow employees, the general public, applicants, and other customers.
• Ability to do research, compile reports, understand Town Code and make recommendations and provide feedback for various applications and other technical issues.
• Ability to identify new methods and suggest ways to improve effectiveness in performing duties
• Ability to work quickly, accurately and meet deadlines in high-pressure situations.

Knowledge, Skills and Abilities

• Knowledge of affordable housing policies, practices and regulations.
• Ability to interpret and apply knowledge of federal and local regulations and policies to develop standard processes and procedures related to housing, planning and zoning.
• Knowledge of proper document processing and record keeping.
• Knowledge of statistics and research methods employed in collection and evaluation of data.
• Knowledge and experience working with Microsoft Office Suite, Laserfiche and Salesforce is desired.
• Knowledge of the Town of Vail housing code.
• Skill in document, process and compliance management.
• Skill in collecting, recording, analyzing, and interpreting data.
• Skill in communicating effectively in English both orally and in writing; and preparing clear, concise, and accurate written materials.
• Skill in establishing and maintaining effective working relationships with others.
• Skill in providing excellent customer service to both the public and co-workers.
• Ability to effectively utilize computer applications and technology related to the work.Ability to communicate and express ideas clearly and concisely, both orally and in writing.
• Ability to establish and maintain effective relationships with Town employees, general public, applicants and other customers.
• Ability to do research and compiles reports.
• Ability to set priorities and manage multiple tasks.
• Ability to identify new methods and suggest ways to improve effectiveness in performing duties.
• Ability to allocate time effectively.
• Ability to use a personal computer and software applications.
• Ability to perform mathematical calculations and analyze numerical and statistical data.
• Ability to perform tasks utilizing a team approach.

Education, Experience and Certificates

• A Bachelor's degree from an accredited four-year college or university with major coursework in housing, urban planning, public administration, or a related field including any equivalent combination of education and experience that provides the knowledge, skills, and abilities as listed below.
• At least five (5) to seven (7) years of professional work experience in housing programs administration or related field is required.
• Experience in a leadership role or providing professional guidance to others is essential.
• The position requires someone who is extremely well organized, timely and accurate in managing multiple projects simultaneously and keeping track of even the most minute details and meeting deadline commitments.

Are you interested in living and working in Vail, CO?  Vail, which is centrally located in the Rocky Mountains, offers easy access to Denver (100 miles to the east) and is surrounded by the White River National Forest, offering world class outdoor activities in summer and winter (skiing, snowboarding, hiking, biking, white water).

When asked, most of our employees say that working for the Town of Vail feels like family.  Our values-based culture is nurtured by the employees’ strong desire to foster teamwork, take ownership in Vail’s future and an overall pride for serving their community.  Let’s not forget that our efforts not only benefit the community but also allow us to enjoy the spectacular amenities and culture in the Vail Valley which we call home! To find out more about our community, please visit our website www.vail.gov and click on Vail Information.

The Town of Vail offers an excellent benefits and compensation package to our Full-time employees. This includes health and dental coverage, town-funded retirement, 457 pre-tax savings plan, life/survivor insurance, tennis pass, golf pass and other ski pass/wellness benefits. 

What’s more, the town offers many other benefits to help employees make Vail their “home” including employee housing options, home buyer/renter assistance programs, day care assistance, education reimbursements, professional development opportunities and much, much more.